Your case information is for reviewing your case.

Who handles the information

Bad Bear Repair LLC, a Missouri limited liability company based in Warrensburg, Missouri, operates Bad Bear Second Opinion and controls the case information submitted through this site.

What is collected

The screening form collects the contact, vehicle, symptom, repair, and decision information you enter, plus any estimates, scan reports, or photos you choose to upload. Basic technical request information may also be processed to operate and protect the website.

How it is used

The information is used to receive, screen, review, and respond to your case; communicate about the service; maintain business records; and protect the website from misuse. It is not sold.

What not to upload

Do not submit payment-card numbers, Social Security numbers, medical information, passwords, or unrelated personal documents. Remove unrelated personal information from repair paperwork when practical.

Storage and service providers

Case details and attachments are stored with the website’s hosting and storage providers so Bad Bear Repair can review them. Email and phone providers process communications when those methods are used.

How long information is kept

New or declined free-screening cases are ordinarily deleted after 90 days. Detailed paid-case records and attachments are ordinarily deleted one year after the case closes. Active cases are not automatically deleted while work is ongoing. A minimal business record—such as the case number, customer name, amount, and payment, refund, or waiver dates—is kept through four full calendar years after the relevant transaction year. A record may be kept longer when reasonably needed for security, legal, or business-record purposes.

Deleted case information may remain in older private backups until those backups are deleted.

Access, correction, or deletion

To ask for a copy, correction, or deletion of your submitted information, email askbadbear@gmail.com and include the case number when available. Some records may be retained when reasonably needed for security, legal, or business-record purposes.